Frequently Asked Questions

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Why zikS Online?
For Students
Payments, Privacy, and Technology

Why zikS Online

Why online tutoring and why zikS Online?

Online learning is all about customization. By choosing zikS Online, you are choosing a learning partner steeped in eLearning best practices and staffed with a host of educated, engaging instructors. You and your child can enjoy the convenience of receiving academic support at the place of your choice, attending classes from wherever you have a PC and an internet connection.

We are also different from conventional tutoring programs in that we create accountability and ensure a high level of interaction. Students are expected to be logged into the computer during class times and can speak with the teacher at any time through text messaging or a microphone. Progress is tracked throughout the course, ensuring that students always know how they are doing and where they need to focus additional effort.

How qualified are zikS Online Tutors?

Each of our Online Learning Experts demonstrates exceptional knowledge in their subject area. We hire only the best, and most of our learning experts hold advanced degrees. Instructors are also regularly evaluated by students and parents for quality.

What is a shared whiteboard?

A whiteboard is a white

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rectangular area on a computer screen which allows anyone logged in to write or draw using a digital pencil. Think of it as the online counterpart to a classroom whiteboard with the added advantage that it can be saved for later reference.

What if I can't find the subject I want?

We can add any subject for which there is adequate demand. Have a course suggestion? Please email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. .

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Our course roster is always expanding.

For Students

For which grades are tutoring courses available?

Currently, subject-based tutoring is available for students in grades six through twelve.

Will I need to buy books or other course materials?

zikS Online is a total learning solutions. Beyond your online course registration, no additional materials need to be purchased. When relevant, learning experts may provide access to additional free online resources.

How do I get started?

Go to www.zikSonline.com and then click on the "Enroll Now" button. Next, enter your details and click "Submit". Our customer support will contact you at your convenient time to help you get started. To get a feel for our online tutoring, please contact us for our free demo of our virtual classroom.

How do I schedule a session with a tutor?

First, log in to your account. (If you do not have an account, sign up to create one.) Once logged in, choose "Request New Session" in the left-hand menu.

Follow the steps to see a list of available subjects and tutors. From these you can choose a subject/tutor, click on a tutor's name to view his/her details (including available times), and make an appointment.

How do I attend my scheduled tutoring session?

Simply log in to your student account and go to "My Schedule." At the designated time, your tutor will initiate the session, which you then join.

Can I cancel an appointment after it has been scheduled?

Yes, you can cancel any time before the session begins by logging in to your account and going to "My Schedule." However, we recommend that you only request appointments that you are sure you can keep and avoid cancellations as much as possible.

Payments, Privacy, and Technology

How do I pay for my course?

We accept secure payments using PayPal. Don't have a PayPal account? It's easy to set one up and ensure secure, online payments.

What about internet security?

We ensure total privacy and absolute security.In addition, all of our tutors are rigorously screened and a thorough background check is completed prior to employment. All communications are monitored on a regular basis to maintain the utmost in ethical and professional conduct. Please visit our privacy policy and security pages for more information.

Who will help me if I run into a technical problem?

Our Technical Support Team is available around the clock to quickly resolve all the situations that come up. If you need any help, call 1-877-789-zikS or email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. .